Questions & Answers

Q & A


Q: Why do I have to pay for my order before you will start making my creations?

A: Artisan Treasures is a licensed, professional business & like any online site you must pay for your purchase before product will be created and shipped. This ensures your commitment to your purchase and prevents profit loss for Artisan Treasures

Q; When can I expect my product?

A:  Typical lead time is 2 weeks (can be longer for larger requests)

Q: What is your return policy?

A:  Can be view under Policy in our drop down menu.

Q: What if my product is delivered damaged?

A: Contact us within 48 hours of damaged shipment to get resolved.

Q: Can Artisan Treasures customize a special creation for me?

A: Yes, we sure can. Send us a message by clicking on Contact us and let us know how we can help.

Q: What Method of Shipping do you use?

A:  We typically use USPS but if an order is cutting close to promise date we will expedite w/priority mail.

Q: Will I find the same deals in Artisan Treasures Etsy Shop?

A: You certainly will ! 99% of our products in our Etsy Shop are listed exactly as they are here our webpage. 

Q: What if I entered in the wrong ship to address when placing my order?

A: We will do everything to assist in getting your package rerouted if it has shipped already. If we are unable to intercept then upon the return to us the customer will be responsible for the cost to reship products.

It's an "Add to Cart" kinda day!