About Us

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Shipping

Customers are responsible for providing the correct address upon checking out.

Once your order has shipped, we will be unable to guarantee that we can intercept and re-route an order that has the wrong address. 

Should the order be returned to us as undelivered the customer will be responsible for paying shipping costs to resend. PLEASE CHECK FOR ADDRESS ERRORS before submitting your order. 

Product Lead Times

Typical lead time is  7 to 10 (excluding shipping) working days but could be longer due to holidays. 

Should you need your order sooner than the standard lead-time you may select the "Rush My Order" option. Your artist will contact you via email to provide an ETA of your item(s).

Final Artwork Approvals

All custom artwork will require final approval by customer before final application is started.

Final request to approve will come in the form of an email, text or instant message. 

ANY and ALL prior correspondence ( I.e. email, text, instant messenger, paperwork, receipts) will be considered null & void to final application approval. 

In the event a custom piece created after approval of customer is incorrect , customer will incur a correction fee of $35.00 per item, Sorry but we are unable to make exceptions to this policy. Correction lead time will be the same days as a new order of 10-14 days. 

PLEASE REVIEW OUR REQUEST TO APPROVE FINAL APPLICATION VERY CAREFULLY.

Product Creations - Signs

Most all of our signs are hand-painted or stained. Stain or paint can seep through cracks when crafting so there could be product on the back of your art piece. In most cases we do not paint the back of our signs but can for an additional fee. Please contact us right away to let us know you would like to add that service to your order.  

All creations may vary with different color shades , i.e. different shades of Reds, Whites, Blues etc. We will not refund or remake any signs if exact shade colors are not specified prior to creation. We will also not refund any artwork piece due to knocks, grooves or splits. We carefully pick each piece to provide the best quality. We will not refund or replace any piece that displays these special characters as they are part of the natural beauty.

Local Customer Pickup

All signs set for pickup must be picked up within a reasonable amount of time ,i.e.within 7 days upon completion. Any signs not picked up within 30 days, will be considered abandoned & forfeited and are non-refundable. Please understand we do not have the additional space to store product that has not been picked up by the customer. 

Heat Transfer Products

All T-Shirts, Kitchen Towels etc. are created using a top grade heat transfer vinyl. Your customized order is created right from our shop using a heat press and packaged neatly to arrive in excellent condition .

Return Policy

  • Returns are accepted on products that are damaged during transit, please contact us within 48 hours of delivery for further directive on next steps.
  • Claims for damaged product after 15 days of delivery will not be honored.
  • Custom orders are non-returnable unless we have made an error, all sales are final on custom orders.
  • All other requests for returns will be honored; company associate may elect to provide store credit after customer returns merchandise, upon receipt of product. 
  • Customer will be responsible for shipping product back at their expense & be charged a restocking fee of 20% will apply.


Rights to Book of Business

All proofs, and pictures that are created by Artisan Treasures shall not be shared, copied, modified or distributed without the consent in writing from Artisan Treasures.

By authorizing and paying for your purchase, you agree to have your custom purchase in our book of business to display. (ie. photos, catalog, flyers,etc.)

Customer Invoicing

Artisan Treasures is unable to create invoices to send to customers. On a rare occasion we might be able to invoice, however due to the large volume of products most all of our work is listed for purchase in our shop. Our shop offers a section when placing your order for additional details that you would like your artist to know. 

CONTACT US

If for any reason you are not happy , we will gladly work with you to meet your expectations. 

Please reach out to us and let us know your concerns so we can work together to resolve any challenges.

We want all of our customers to be happy because without you we don't exist.

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Artisan Treasures

Surprise, Arizona, United States

(480) 468-4727

Hours